Refund policy

Return Policy

This Return Policy (“Policy”) is issued by 31 Jewels Inc., a Florida corporation (“Company,” “we,” “our,” or “us”) and governs the terms and conditions under which merchandise purchased through our website may be returned. By placing an order, you (“Customer” or “you”) acknowledge and agree to be bound by this Policy in its entirety.

Return Eligibility and Process
Customers may request to return eligible merchandise within thirty (30) calendar days of confirmed delivery. All return requests must be initiated through the Company’s designated online return portal. The Company does not accept unauthorized returns. Items returned without prior approval will be refused and no refund or credit shall be issued.

Eligible returns must meet the following criteria:

  1. Merchandise must be in original, unworn, and unaltered condition, free of damage or signs of wear.

  2. All original packaging, branded tags, certificates, appraisals, and documentation must be included.

  3. Proof of purchase must be provided in the form of an original receipt or order confirmation.

  4. Returned merchandise must be postmarked within five (5) calendar days of the date return instructions are issued by the Company.

Non-Returnable and Final Sale Items
The following merchandise is sold “as-is” and is not eligible for return, exchange, or refund under any circumstances:

  • Items marked as "Final Sale" at the time of purchase

  • Discounted or promotional items

  • Custom-designed, resized, engraved, or otherwise modified jewelry

  • Items modified by 31 Jewels Inc. at the request of the customer (e.g., ring sizing, adjustments, or personalization)

  • Items that have been repaired or altered post-delivery

  • Gift cards or store credit

  • Items returned incomplete, damaged, or missing original components

Restocking Fee
All approved returns are subject to a non-refundable restocking fee equal to ten percent (10%) of the original purchase price. This fee will be deducted from the refund total and is intended to cover merchant transaction fees, fulfillment expenses, and quality control.

Return Shipping Responsibility
The Customer bears full responsibility for the cost and logistics of return shipping. The Company strongly recommends the use of an insured, trackable shipping service. The Company shall not be liable for any returned merchandise lost, damaged, or delayed in transit.

Return Approval and Inspection
All returned merchandise is subject to inspection upon receipt. The Company reserves the right to reject any return that does not meet the conditions stated herein. If a return is approved, a refund will be issued to the original method of payment within five (5) business days, less applicable restocking fees. Refunds are not guaranteed until the returned merchandise has been inspected and approved.

This Policy is governed by the laws of the State of Florida. Any disputes arising out of or relating to returns shall be subject to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida.

Refund Policy

This Refund Policy (“Policy”) is issued by 31 Jewels Inc., a Florida corporation (“Company,” “we,” “our,” or “us”) and applies to all refunds for products purchased via our website. This Policy is an integral part of the broader Terms of Sale and shall be interpreted in accordance with the laws of the State of Florida.

Conditions for Refund Eligibility
Refunds are issued solely for merchandise that:

  1. Was purchased directly from 31 Jewels Inc. via our online store;

  2. Has been returned and approved in accordance with our Return Policy;

  3. Meets all eligibility requirements, including condition, packaging, and documentation.

Refunds are not available for items returned without prior authorization or for any product classified as non-returnable or final sale under our Return Policy.

Refund Method
Approved refunds will be issued to the original method of payment. We do not issue refunds in cash, check, or to alternate accounts unless required by law.

Refund Timeline
Once a returned item has been received and successfully inspected, refunds are typically processed within five (5) business days. Please allow additional time for your financial institution to post the transaction to your account, which may vary depending on their internal policies.

Restocking Fee
All refunds are subject to a non-refundable ten percent (10%) restocking fee, which will be deducted from the original purchase amount. Shipping fees are non-refundable unless otherwise required by law.

Non-Refundable Transactions
No refunds will be issued for:

  • Items classified as “Final Sale,” discounted, promotional, or otherwise excluded from return eligibility

  • Custom, resized, engraved, or modified merchandise

  • Gift cards or store credit

  • Orders for which the customer fails to return the item or to comply with the return authorization process

  • Merchandise damaged by misuse, wear, or failure to follow care guidelines

Shipping Disputes and Insurance Claims
If a package is reported lost or stolen, and the item was insured at the time of shipment, the Customer must complete an affidavit of non-receipt and provide any documentation required by the carrier or insurance provider to process the claim. Refunds will not be issued unless and until the insurance claim has been approved. Failure to cooperate with the claim process voids the right to any refund.

Legal Jurisdiction
All refunds and disputes arising from this Policy shall be governed exclusively by the laws of the State of Florida, with venue proper in the state or federal courts located in Broward County, Florida.